Meyer & Depew Co. Recognized For Industry Leadership

March 18th, 2010

 

Carrier Pres Award Photo 2010

 

L to R:  Chris Nelson, VP – Sales & Marketing - Carrier RLCS ; Tom Patamia,  NJ Residential Sales Manager – Carrier Northeast; Pam Ring; Bobby Ring,  President – Meyer & Depew Co.; and Bob McDonough, President – Carrier RLCS.

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Bob McDonough, President of Carrier Residential & Light Commercial Systems recently recognized Meyer & Depew Co. as a Carrier President’s Award Winner.  This is the third consecutive year that Meyer & Depew Co. has earned this distinguished award.  The award was presented at the Carrier Factory Authorized Dealer Meeting in Tampa, Fl on March 5, 2010.

The President’s Award, started in 2007, is Carrier’s highest honor for its dealers. President’s Award recipients are businesses that far exceed high expectations, not only as a Carrier dealer, but also as a Carrier Factory Authorized Dealers—who are held to an even more exacting set of standards. A President’s Award winner is a company that Carrier Corporation recognizes and holds up to other dealers as an example of true excellence. It is an enterprise whose leadership, integrity and performance Carrier hopes all dealers will aspire to emulate.

The award takes into account many different measures of business acumen including Customer (Client) Satisfaction.

98% of the Meyer & Depew Co. clients that answered Carrier’s survey gave us high marks for “Overall Satisfaction” as compared with the national average of 97% amongst all Carrier Factory Authorized Dealers.

We certainly couldn’t achieve such a high satisfaction rate without having first-rate employees on our team.  This award is as much a tribute to their dedication and hard work as it is to management’s leadership.

 We’re very proud to have received this award for the third year in a row.  We know how we do what we do makes a difference and it obviously shows in high overall satisfaction ratings.

Regards,

Bobby Ring

President

NATE – What Is It and Why Should It Be Important To Me?

February 27th, 2010

NATE_Encourage

NATE (North American Technician Excellence), headquartered in Arlington, VA, was founded in 1997 and is the nation’s largest independent, third-party non-profit certification organization for heating, ventilation, air conditioning and refrigeration (HVACR) technicians. NATE-certified technicians are skilled professionals who have proven their knowledge in the HVACR industry by passing specialized NATE certification tests.  Meyer & Depew Co. has been particiapting in the NATE certification program for over 10 years. 

We currenly employ the most NATE-certified technicians of any NATE Quality Circle Contractor in a 50-mile radius of our headquarters in Kenilworth.

Hiring Meyer & Depew Co. and our NATE-certified technicians benefits our clients in many ways including:
  • Lower utility bills through proper installation and maintenance
  • Fewer callbacks and warranty returns
  • Fast, efficient service
  • Job done right the first time
  • Equipment that runs at peak efficiency
  • Advice & knowledge of skilled, certified technician
  • Greater peace of mind
  •  And consumers throught the United States prefer NATE-certified technicians.

    Consumers Prefer Nate

    Purchasing a comfort system for your home or business is an important decision.  We hope your decision to use Meyer & Depew Co. is made easier knowing that we employ NATE-certified technicians and recognize the added value they bring to the work we do for all of our clients.

    I want you to know that I practice what I preach – I’m NATE-certified in Air Condidtioning & Heating Installation- NATE Certification No. 1039512.

    Regards,

    Bobby Ring

    President

    908-418-9208 – Direct Dial

    Great Time at Red Bank Street Fair

    September 14th, 2009

     

    Walter Dorf and Mike O'Grady were just part of the Meyer & Depew Co. team who enjoyed a beautiful day at the Red Bank Street Fair

    Walter Dorf and Mike O'Grady were just part of the Meyer & Depew Co. team who enjoyed a beautiful day at the Red Bank Street Fair

    Meyer & Depew Co. had a booth at the Red Bank Street Fair & Craft Show on Sunday, September 13th in Red Bank, NJ. 

    Thank you to the dozens of clients who stopped by to say hello.  Many had heard our new commercial on NJ 101.5 earlier in the day and let us know that!  It was great to see so many folks who are already satisfied clients.  We also got a chance to meet quite a few other families who will hopefully soon be part of the Meyer & Depew Co. family, too.

    Our next street fair will be on Saturday, October 17th from 11:00 am to 5:00 pm in Westfield.  We hope you’ll stop by and say hello!

    Look for us Sunday, September 13th at the Red Bank Street Fair

    September 11th, 2009

    We’ll have a booth this Sunday (September 13th) at the Red Bank Street Fair on Broad Street in Red Bank from 11:00 am to 5:00 pm.  Stop by and say hello!

    Carbon Monoxide Safety: No. 1 Reason to Have Your Heating System Serviced Before You Turn It On

    August 31st, 2009

    If you’re like me, the fact that Labor Day is next Monday is depressing.  Labor Day signals the unofficial end of another summer.  No more days at the beach; no more sunsets after 8:00 pm.  Instead we’ll be closing our pool until next spring, stocking up on leaf bags and making sure our heating system is ready for the coming season.

    With all of the hustle and bustle surrounding the Labor Day holiday, especially all of the preparation and anxiety associated with children returning to school, its easy to forget that your home’s heating system will need a comprehensive check up before you switch that thermostat from COOL to HEAT!

    The US Environmental Proection Agency’s Energy Star program says that a heating and air conditioning maintenance plan can pay for itself in energy savings alone.  That’s a great reason in today’s economy to have your heating and cooling systems serviced by a professional on a regular basis.

    Safety is an even more important consideration.  A professional inspection of your heating system can help identify and correct safety problems that undetected can lead to problems as simple as your furnace not working and as serious as fire and death.

    Improperly operating furnaces and boilers can cause many serious problems, but amongst the most serious is a system that is not venting flue gases out of your home properly.  Be it due to a plugged or collapsed chimney or a crack or hole in a heat exchanger, carbon monoxide poisoning can kill everyone in your home.  It is an odorless, colorless gas that kills most people while they are sleeping.  They simply never wake up. 

    An Idaho couple were nearly killed last week and after being airlifted to a hyperbaric chamber they have fortunately recovered.  The news report  (posted online today – Aug. 30th) said that the couple’s furnace was faulty and emitted carbon monoxide into their home.  They did not have any carbon monoxide detectors.

    We recently investigated a complaint of excessive humidity in a home.  The homeowner reported that the ductwork in the basement was sweating.  Our investigation revealed that the flue pipe for the home’s water heater had become disconnected from the chimney.  The moist flue gases were leaking into the basement increasing the humidity level and causing the duct sweating problem.  The homeowner had CO detectors in the house and they were going on and off every time the water heater went on and off.  Due to the intermittent, on-off nature of the CO alarm activations, the homeowner dismissed the alarms as the result of a faulty detector.  This clearly wasn’t the case and the family was fortunate that they called us about the duct sweating problem.

    I was a volunteer firefighter for 25 years and served as Fire Chief for several years.  We responded to many carbon monoxide detector activations.  We found everything from a birdnest in a chimney to furnace flue pipes that had rusted so badly they had holes in them.  According to the National Fire Protection Association (NFPA), in 2005 fire departments in the US responded to over 61,000 CO incidents in which carbon monoxide was found.  Carbon monoxide detectors, or CO detectors as many refer to them, can truly save your life. Every home should have several.  For more information on CO detectors, including where to place them in your home, visit the NFPA’s Carbon Monoxide Safety Tips by clicking here.

    All of this points to the need for an annual safety inspection of your home’s heating system to insure that it is operating safetly.  Our comprehensive heating system inspection is designed to do just that.  We think we do one of the best heat exchanger inspections available.  For years the best that we could do was a visible inspection of the exposed areas of the heat exchanger with a flashlight and a mirror.  This was effective in finding larger holes in easily accessible areas.  Several years ago we learned of a new method which we now employ as necessary based upon the the observed conditions of your furnace and its age.

    This new method involves us spraying a non-toxic fluorescent dye on the outside of the heat exchanger and then looking on the inside of the heat exchanger with an ultraviolet lamp.  If the fluorescent dye is detected on the inside of the heat exchanger then that is a positive indication that there is a hole or crack in the heat exchanger and in accordance with the American Gas Association’s Fact Sheet, we recommend replacement or repair of the heat exchanger.  In most cases, it is more economical to replace the furnace.

    Last fall one of our service technicians was servicing the furnace at my brother and sister-in-law’s home.  Using the fluorescent dye he got a positive indicator for a crack in the heat exchanger.  A visible inspection of the furnace yielded no signs of cracks.  We replaced the furnace and brought it back to our shop to use for training.  Several of our most senior techncians made an inspection of the furnace with a flashlight and mirror (the industry standard for many years) and could not locate any cracks.  We disassembled the furnace and pulled the heat exchanger out and found TEN cracks in various locations on the heat exchanger.  This new heat exchanger inspection method is clearly superior to the old methods.

    When we find a crack or hole in your heat exchanger we shut down your furnace to protect you and your family from any potential dangers and work withyou to facilitate an expedited repair or replacement.  Sometimes homeowners seek out a second opinion and we recommend that they do so if there is any doubt on their part as to our findings.  We complete an Air Conditioning Contractors of America (ACCA) Gas Furnace Inspection Sheet indicating where we found the hole to make it easier for another contractor to confirm our diagnosis.  Even then, another contractor will come out with a mirror and a flashlight and be unable to locate the crack that the flourescentdye did.  They sometimes tell the homeowner that there is nothing wrong with their furnace.  We’ve even had gas company techncians tell homeonwers that they couldn’t find what we did. 

    We can assist in demonstrating the crack that we discover through use of video camera that is mounted on the end of a flexible wand.  We can show you on a video screen where the crack is. 

    We stand behind our heat exchanger inspection results.  If we get a positive indicator for a crack or hole and you replace your furnace, we’ll do so for free if we can’t show you at least one hole or crack in your heat exchanger when we remove your old furnace.

    We’ve seen gas company employees check for carbon monoxide in the duct work and upon finding none tell homeonwers that their system is safe to operate.  The question is, when will the crack be large enough to begin leaking carbon monoxide into your home.  A few years ago one of my neighbors had a problem where his CO dectector would go off but only on the coldest nights of the year.  It turns out that on the coldest nights his furnace was running longer to keep his home warm and the metal in the heat exchanger expanded more as it got hotter and the hole opened up enough to emit CO into his home.  We replaced his furnace and he hasn’t had any problems since.

    You can put a CO detector in your home but you can’t knowingly allow a furnace to be operated with a crack or hole in the heat exchanger and rely on the CO detector as the sole means to protect you and your family.  Just because you have band aids in your medicine cabinet doesn’t mean you let your kids play in the knife drawer – right?

    You can count on us to protect your family and make sure that your furnace is operating safely and efficiently. 

    Call one of our Client Service Representatives today at 908-272-2100 for more information. 

    What are your thougths on carbon monoxide?  Let me know.

    Regards,

    Bobby Ring                                                                                                                                                                                                                                                                                                                                                                                           President                                                                                                                                                                                                                                                                                                                                                                                                Meyer & Depew Co.

    HVAC Savings – Which is more critical – the brand of equipment or the professional contractor you hire to install it?

    August 5th, 2009

    Many times potential clients ask us “What brands of equipment do you install?”  We love when this happens because it opens the door to a very worthwhile conversation centered around “What’s more important – the brand of equipment you buy or the contractor who installs it?”

    Most major manufacturers make decent equipment.  But we’ve seen some of the most well-known brands of equipment installed by unqualified contractors in such a way that they will never work properly or provide the comfort and energy efficiency that they were intended to. 

    Perhaps Consumer Reports magazine offers some of the clearest opinion on the issue of what’s more important   - What you buy or Who you buy it from?  (Bold emphasis by me!)

    The degree of similarity between manufacturer’s offerings is one reason that this report does not include a Ratings of furnaces by brand.  The most important steps to selecting a furnace, we think, are to ensure that the unit’s specifications fit your needs, that it is bought from a contractor who installs it well, and that it’s adequately maintained.  Our survey results help confirm the view:  When we asked about the most common reasons for service calls for furnaces, about twice as many contractors cited human error—inadequate maintenance, for example, or improper installation—as cited defective equipment. - October, 1998.

    In the end, it’s the contractor who will make the biggest difference in how well the furnace replacement goes. – October 1998.

    Finding a trustworthy contractor to install and service an air-conditioning system matters the most.May 2001.

    We’ve chosen to sell Carrier and became a Carrier Factory-Authorized Dealer for several reasons.  The obvious one is the broad brand recognition that the Carrier name offers.  But more important to us is the service and support that we receive from our local Carrier distributor.  If they weren’t providing great service and support it wouldn’t make sense to do business with them regardless of what brand they offered.  We think the same is true for you in selecting an HVAC contractor to work in your home or business.

    What do you think?

    Regards,

    Bobby Ring                                                                                                                                                                                                                                                                                                                                                                                           President                                                                                                                                                                                                                                                                                                                                                                                                Meyer & Depew Co.

    Solar Power Saving Energy & Helping the Environment at Meyer & Depew Co.

    July 28th, 2009
     
    Our recently completed solar power installation is helping the environment and helping us save money.

    Our recently completed solar power installation is helping the environment and helping us save money.

    My wife Pam on the roof of our building.  Approximately 50% of our panels were installed at this point.
    My wife Pam on the roof of our building. Approximately 50% of our panels were installed at this point.

    We recently had our new 46.83 kW photo voltaic solar power system connected to the grid and we’re now generating our own power!  Pretty cool!

    The system was installed earlier this summer on the roof of our offices in Kenilworth, NJ using every available square foot of space.  Our solar vendor, Trinity Solar of Freehold, NJ, carefully layed out the 235 panels to avoid shadows created by flue pipes, exhaust fans and our roof-top heating/cooling unit.

    This system will supply approximately 59% of the power we previously purchased from the utility company.  We’ve already seen on sunny days that we’re generating enough power to run our entire operation AND put power back into the grid.  The utility company buys back the excess power we’re generating and generous incentives from the state Board of Public Utilities and the federal government helped to make the system not only good for the environment but a good business decision, too.

    My wife Pam was up on the roof during the installation and she, too, is as enthused as I am about making an investment that makes sense in so many ways!

    Until next time – keep cool!

    Regards,
     
    Bobby Ring                                                                                                                                                                                               President                                                                                                                                                                                                                                                                                                                                                                                                         Meyer & Depew Co., Inc.

    Let us know what you think about our investment in solar power.  Comment on this blog now!

    Energy Tax Credits, Energy Savings and more – follow us on Twitter!

    July 17th, 2009

    Follow us on Twitter at http://twitter.com/meyeranddepew

    Summer Energy Savings – what summer?

    July 17th, 2009

    It certainly has been an interesting summer. Here it is July 17th and just yesterday we experienced our  first day of temperatures over 90 degrees since late-April.   And, until recently, we didn’t even really have much humidity to deal with either.  As a result, we’ve been blessed with some truly beautiful weather.  I hope you had a chance to enjoy it.

    Does this cooler-than average summer mean that we’ll have a cooler than average winter as well? Or, will things average out at the end of the year and we’ll make up for the cooler summer by having a warmer than average winter? How will the return of El Nino (predicted by NOAA to persist throughout the coming winter) impact our winter?

    It’s hard to say what will happen with the weather.

    It’s not so difficult to say what’s happened to the cost of energy and where it may be headed.

    The cost of energy continues to climb and the recently proposed Cap & Trade legislation, if it becomes law (it passed the House of Representatives and is due for debate in the Senate), is likely to result in steep future increases in the cost of heating and cooling your home.

    That’s good and bad. It’s certainly not a welcome idea to have to pay more to maintain a comfortable temperature in our homes. However, the desired effect of the higher cost is that we’ll all be encouraged (strongly pushed!) to increase the efficiency of our energy-consuming devices and look at alternative energy sources.

    The federal government is also offering a federal tax credit of 30% of the installed cost of qualified heating and cooling systems up to a maximum of $1,500. This is a tremendous incentive and will help many Americans replace older, in-efficient systems with new heating systems that are up to 97.3% efficient and new cooling systems with seasonal energy efficiency ratios (SEER) of up to 21. These new systems also feature environmentally-friendly refrigerants that don’t contribute to the deletion of the ozone layer.  Additionally, the reduced energy consumption will help us to reduce our carbon footprint.  Qualified heating systems must have a minimum efficiency of 96% and qualified cooling systems must have a minimum SEER of 16.

    It’s certain that whatever the weather, investing in energy-efficient and environmentally-friendly products like high-efficiency heating and cooling systems are ultimately good for the environment and good for your pocketbook. 

    I still wish it were hotter!

    What do you think?  Let me know.

    Regards,

    Bobby Ring
    President
    Meyer & Depew Co.